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FAQ
| Q. |
What are the system requirements for ResourceENGAGE? |
| A. |
ResourceENGAGE requires a database server with
Oracle installed. The most common forms include those with Windows
NT/2000 or Unix operating systems. |
| Q. |
Tell me more about the database server machine options?
|
| A. |
Any machine supported by Oracle can be a database
server. The most common configurations are typically Windows NT/2000
machines or SUN, HP and IBM Unix machines. |
| Q. |
Does ResourceENGAGE require a dedicated database server?
|
| A. |
No. Other applications or databases can co-exist on
the same server. |
| Q. |
Are there any volume or size restrictions with respect
to number of users, volume of transactions or data storage? |
| A. |
With ResourceENGAGE, there are virtually no limits.
Your database is only constrained by hard drive capacity and number
of hard drives allocated to it. |
| Q. |
How does ResourceENGAGE work over the Internet or
an Intranet? |
| A. |
ResourceENGAGE can operate over the Internet / Intranet
using differing program modes. |
| Q. |
Do I install ResourceENGAGE in-house or can I have
ResourceENGAGE hosted externally by a third party and have my in-house
users access ResourceENGAGE over the Internet? |
| A. |
Both are common applications. If you wish to web-host
ResourceENGAGE, you should choose an appropriate service provider
with whom you feel comfortable. |
| Q. |
What is Oracle? |
| A. |
Oracle is the world's largest database supplier. Its
products execute on almost all hardware and operating system platforms.
Most mission-critical applications are typically Oracle-based. |
| Q. |
What effort is required to implement ResourceENGAGE?
|
| A. |
In general, ResourceENGAGE takes much less time to
implement than comparable systems. A smaller installation (10-15 users)
can usually be implemented and running within weeks. |
| Q. |
Do I need special Oracle expertise? |
| A. |
No. The only time Oracle expertise could be particularly
beneficial is during actual software installation. Accounting Software
Management's Oracle expertise is always available, by phone or on-site
if required. |
| Q. |
What about migrating data from my older system, interfacing
to other special in-house applications, or adding some special functions? |
| A. |
We are geared to be a total solution provider, and
these services are utilized frequently by our small and medium clients. |
| Q. |
Do we need a database administrator? |
| A. |
For most installations, this is unnecessary. Our help
desk can provide the degree of support needed. |
| Q. |
What kind of support do you offer? |
| A. |
We provide all levels of business and technical support.
|
| Q. |
What happens in respect to warranties and future software
releases if we engage you to carry out a specific customization we
desire? |
| A. |
In most cases, we can take the underlying business
objective and find a way to implement the 'customization' generically.
The benefit to you is that these automatically remain part of the
product through all future updates. |
For more information, please contact
us.
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